Hub iD Lite FAQ

1. What is Hub iD Lite?

Hub iD Lite is a set of unique user ID and password that can be used to access StarHub Online portal and many more services in future.

2. Who should sign up for Hub iD Lite?

If you are our pre-paid customer or do not have a StarHub service.

If you already have a StarHub service, you can register for a Hub iD to access StarHub Rewards, My Account Manager, StarHub Online portal and more.

3. How many Hub iD Lite can I have?

You can have one unique Hub iD Lite registered under your NRIC/FIN.

4. Why must I activate my Hub iD Lite through e-mail?

This step is required so that we are able to verify that the e-mail address you have provided is a valid one. If you forgot your password, the new password will also be sent to this e-mail address.

5. What if I do not receive the Hub iD Lite e-mail notifications?

Please check that your e-mail address is correct. This could also be due to your e-mail system's configuration to filter incoming e-mails. Please check your Junk E-Mail folder. If the Hub iD Lite e-mail notifications are not in your Inbox or Junk E-Mail folder, please send us an e-mail at customerservice@starhub.com, stating clearly your Hub iD Lite for our follow-up action.

6. 7. How do I activate my Hub iD Lite through e-mail?

After you have successfully completed the registration process, an acknowledgement will be e-mailed to you. To activate your Hub iD Lite account, simply click onto the URL in the acknowledgement e-mail.

After you have clicked on the URL, your web browser will show you a message informing you that your Hub iD Lite has been activated.

7. How do I retrieve my Hub iD Lite password if I have forgotten it?

You can click on Forget Password at StarHub Online portal. A system-generated password will be sent to the e-mail address you used to register Hub iD Lite.

8. Can I change my Hub iD Lite password?

You can easily change your password by logging on to your Hub iD Lite account and using the Change Password feature.

9. What is the benefit of associating my StarHub mobile number to my Hub iD Lite?

Associating your StarHub Mobile Number means mapping your Gee! ID to your account. This will subsequently allow you to charge to your postpaid bill.

10. Why do I need to enter a separate password to associate my StarHub mobile number to my Hub iD Lite?

This is necessary to ensure that you are the actual owner of the mobile number before your mobile number is mapped to your Hub iD Lite.

11. What happens if I change my password for my StarHub mobile number after I have created my Hub iD Lite?

There will not be any impact to your Hub iD Lite access or your mobile number mapping.

12. What happens to my StarHub mobile service mapping to my Hub iD Lite if I terminate my StarHub mobile number or if I have taken up a new StarHub mobile number?

Once you have terminated your associated service(s), your Hub iD Lite account will be automatically updated to remove its association. To associate the new mobile number you have recently taken up, you can log on to the Hub iD Lite Account Management page and make the change.

13. I have updated my FIN to NRIC recently. What do I need to do now?

To update your NRIC on our records, please provide us with a photocopy of your new NRIC (both sides) and fax it to (65) 6725 1603.

Alternatively, you may email the scanned copy to customerservice@starhub.com, stating clearly your request and Hub iD Lite for our follow-up action.

14. I saw in my Hub iD Lite Update Profile that my NRIC was updated wrongly. What must I do?

Please send an email to customerservice@starhub.com, stating clearly your request and Hub iD Lite for our follow-up action.